GENERAL RETURN POLICY

  1. Non-Personalized Products

    • Non-personalized products can be returned within 14 days of delivery.
    • Products must be unused, undamaged, and returned in their original packaging.
    • To initiate a return, please email us at [email protected] with your order details.

  2. Personalized Products

    • Products customized according to your specifications are non-refundable and non-returnable, unless there is a manufacturing defect or damage during shipping.

RETURN PROCESS

  1. Contact Us

    • Notify us of your intent to return a product within the applicable time frame by emailing [email protected].

  2. Approval and Instructions

    • Once your return request is approved, we will provide detailed instructions for sending the product back.

  3. Shipping Costs

    • The customer is responsible for return shipping costs unless the product is defective or incorrect.

REFUNDS

  1. Refund Eligibility

    • Refunds are issued for non-personalized products that meet the return conditions.
    • Refunds for defective personalized products are assessed on a case-by-case basis.

  2. Refund Processing

    • Refunds will be processed within 7 business days after we receive and inspect the returned product.
    • The refund will be issued to the original payment method.

EXCEPTIONS

  1. Damaged Products

    • If your product arrives damaged, please email [email protected] within 7 days of delivery with photos of the damage.
    • We will arrange for a replacement or refund based on the situation.

  2. Incorrect Products

    • If you receive the wrong product, notify us immediately, and we will cover return shipping costs and send the correct product promptly.

IMPORTANT NOTES

  • Returns without prior approval will not be accepted.
  • Refunds will not be issued for products that are returned damaged, used, or missing components.
  • Sale items or discounted products may not be eligible for returns or refunds unless they are defective.

CONTACT US

If you have any questions about this policy or need assistance with a return, please contact us:
Email: [email protected]